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This Agreement contains the terms and conditions that apply to products and services that you (“The Customer”) purchase from EchoStone Inc. By submitting payment to and accepting delivery from EchoStone Inc. for products and services you purchase from us, you are agreeing to be bound by and accept these terms and conditions.
Payment
Terms of payment are within our sole discretion, and unless otherwise agreed to by us (EchoStone), we must receive payment prior to acceptance and processing of your order. Payment for products and services may be made by credit card, wire transfer, PayPal, or some other prearranged payment method unless EchoStone has agreed to credit terms. For those that obtain credit terms, Invoice amounts are due and payable with 30 days after the invoice date.
Sales Tax
Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of your order, you will be responsible for the sales taxes associated with your order. Currently, we are required to collect sales tax in the states of North Carolina, California, Connecticut, Washington DC, Massachusetts, Maryland, Mississippi, Nebraska, Nevada, Pennsylvania, Rhode Island, Tennessee, and Wisconsin. Because Sales Tax laws are constantly changing, we reserve the right to collect sales tax after your order has been processed if the items are shipped to a State that requires us to do so. Prior to charging you an additional sales tax, we will notify you of this requirement.
General Guidelines for Returns
Not all items may be returned to EchoStone. Please see the terms and conditions below or call us at 1-866GOECHO1 to determine if your item(s) may be returned.
To return an item(s), you must contact us to obtain an RMA number prior to shipping the returned items to us. Products shipped to us without a valid RMA number will be refused and returned to you at your expense. The RMA number must appear on all shipping documentation (i.e. packing slip); however, please do NOT write the RMA on the actual shipping container and/or box itself. . Products shipped to us with the RMA number written on the package itself will be refused and returned to you at your expense.
You are responsible for paying the shipping and handling charges required to return the items to EchoStone. You are also responsible for returned items that are lost or damaged in shipment; consequently, please insure your returned item(s) for at least the original purchase price and shipping and handling charges.
All items are inspected upon their return. Damaged items are NOT accepted.
Refunds are issued within 5 business days after we receive your returned item(s). Your refund amount will include the original purchase price of the returned item(s) minus the shipping and handling charges and any applicable restocking fees. Refunds are issued using the same method you used to purchase the items.
Returns for Unopened Items
Unopened items may be returned to EchoStone within 20-days from the date specified on your receipt or invoice.
Returns for Opened Items
The Software manufacturers that we represent do NOT allow us to accept returns for opened software, nor do they allow us to refund your money. If you are concerned that a software item may not be suitable for your purposes, please request a demonstration (e-mail: sales@echostone.com) prior to your purchase.
Opened hardware items that are NOT damaged may be returned within 20-days from the date specified on your receipt or invoice; however, opened hardware items are subject to a 10% - 25% restocking fee. We reserve the right to access the appropriate restocking fee based on the condition of the items and packaging being returned as well as the amount of use (i.e. number of pages scanned) of the item(s) prior to their return.
Damaged Shipments / Dead on Arrivals
Please do NOT accept noticeably damaged items from any carrier. If an item shipped by us is noticeably damaged, please notify us immediately at 866-GOECHO1 and we will resolve the issue as rapidly as possible.
In rare instances, you may receive an item that is “dead on arrival.” In the event that an item you purchase from us does not function according to the manufacturer’s specification upon arrival, please call our technical support team at 866-GOECHO1 Option 2. We will verify that the item is dead on arrival and rapidly replace it for you.
If we determine that the problem you are having with an item we sold to you is related to a problem you are having with your hardware and software environment and not the item we sold to you, we reserve the right to bill you for our technical services on a time and expense basis at rate of $150 / hour to resolve that problem. We will make every attempt to determine the cause of the problem prior to billing you. |
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