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When will my items ship?
All orders received by 3pm EST Monday through Friday will ship same day via FedEx. You may select from various FedEx shipping options at check out including ground, 2 day, and overnight.
Do you offer volume discounts?
Yes! If you are purchasing multiple scanners, please call our customer service team at 1-866-463-2461 during normal business hours and we will provide you with a customized quote.
What is the Fujitsu Return to Depot Service Program?
A Return to Depot service contract includes:
• “Non-Priority” telephone technical support during the manufacturer's normal business hours.
• Repair service performed at the manufacturer's service center.
A Return to Depot service contract requires:
• You to ship the defective unit back to the manufacturer's service center at your expense.
• You to assume the liability and cost of insurance for shipment of the defective unit to the manufacturer's service center.
Please note the following regarding Return to Depot service contracts:
• Problems with your hardware caused by abuse are NOT covered under your contract and must be repaired at your expense.
• You will be billed for any consumer replaceable parts (i.e. pick rollers, brake rollers, & pad assemblies) required to repair your hardware.
What is the Fujitsu Advanced Exchange Service Program?
An Advanced Exchange contract includes:
• Priority telephone technical support during the manufacturer's normal business hours.
• Overnight shipment of a replacement unit (typically a refurbished unit) at no cost to you.
An Advanced Exchange contract requires:
• You to provide a credit card to the manufacturer which will be billed for the full cost of the replacement unit if the defective unit is not received by the manufacturer within 30 days of your receipt of the replacement unit.
• You to ship the defective unit back to the manufacturer within 30-days of receiving the replacement unit.
Please note the following regarding Advanced Exchange contracts:
• Problems with your hardware caused by abuse are NOT covered under your contract and must be repaired at your expense.
• You will be billed for any consumer replaceable parts (i.e. pick rollers, brake rollers, & pad assemblies) required to repair your hardware.
• The manufacturer will NOT return your original hardware. You will keep the replacement unit.
• The replacement unit will be covered for the remaining duration of your contract.
What is included with the Fujitsu ScanCare Onsite Preventative Maintenance and Support Contract?
A Fujitsu ScanCare Onsite Preventative Maintenance and Support Contract includes:
• Priority telephone technical support during the manufacturer's normal business hours.
• One or two preventative maintenance services during contract period depending on the scanner model (see item description for details).
• One or two onsite preventative maintenance service training during the contract period depending on the scanner model (See item description for details). Training is provided at the time preventative maintenance services are conducted.
• All services are performed onsite by a certified Fujitsu scanner technician.
• All parts, labor, and travel expenses associated with repairing your scanner.
• Next-day or same-day response depending on the service chosen (see item description for details).
• Notification when your scanner is due for a preventative maintenance service.
• One consumer part replacement kit that provides a minimum of the supplies required to perform the preventative maintenance services (contents will vary, please see item description for details).
A Fujitsu ScanCare Onsite Preventative Maintenance and Support Contract requires:
• You to contact the Fujitsu contract support help desk to report a problem with your scanner.
• You to perform some basic trouble-shooting tasks instructed by the Fujitsu technical support representative.
Please note the following regarding ScanCare Onsite Preventative Maintenance and Support Contracts:
• Problems with your hardware caused by abuse are NOT covered under your contract and must be repaired at your expense.
• The US based Fujitsu Field Service Technical Support team is the largest of any scanner manufacturer; however, Fujitsu reserves the right to contract with other third-party support providers to provide onsite technical support services. Third party vendors are often used in rural areas of the nation and in situations when Fujitsu employed field service technicians are currently assigned to other customers.
What is The EchoCare Advantage™?
The EchoCare Advantage™ is EchoStone's proven process that helps you maximize your productivity and get the most out of your investment. The EchoCare Advantage™ is included FREE with every EchoStone scanner purchase and includes the following:
Install Assist
Installing new hardware and software on your computer can often be challenging and time consuming. EchoStone's install assist make the process quick and easy! We'll remotely install the hardware and software included with your new scanner and get you up and running quickly. Even if you successfully complete the installation on your own, we'll verify that it is configured for optimal results.
Web Based Training
Learn how to get the most out of your new scanner with EchoStone's 30 minute Web Based Training session. A customer support specialist will provide an online demonstration of your new scanner and help familiarize you with its features. This session also includes proper driver set-up, scan feature enablement, and preventative maintenance.
Help Desk Support
Resolve scanner related problems quickly and easily with EchoStone's Help Desk Support. A live technical support specialist is available anytime during normal business hours for the first year that you own your scanner. If we determine that your problem is unrelated to our products, we will provide your IT Support Provider with the information they need to resolve your issue. |
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